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Find the answers to the most asked questions.
PRODUCT INFORMATION
- Both paddles are thermoformed with our (World First) Carbon Fusion Edge Technology. This results in these paddles having more power than traditional paddles – yet with still great control.
- The main difference between the Black Diamond Power and the Double Black Diamond Control paddles is the face material.
- The Black Diamond Power uses a Toray Raw Fibreglass face (a World First innovation), which provides amazing NEXT LEVEL power and pop. This paddle is HOT – and may take some adjustment if you are coming from a traditional soft paddle.
- The Double Black Diamond Paddle has a Toray T700 Raw Carbon face.
- The T700 carbon provides superior control and is an easy transition coming from any other type of paddle.
- Both paddles use Toray materials, a high-quality superior robustness and longevity materials compared to other brands that are supplied by Toray Industries, a globally recognized Japanese manufacturer and specialist in composite materials.
- The 14 mm Double Black Diamond will add more pop and power, while the 16 mm Double Black Diamond will give you more control.
- The 14 mm Double Black Diamond will also provide faster hand speed through the air.
- Let us mention that these differences are subtle.
- In terms of power, the 14 mm fits between the Black Diamond 16 mm Power model and the Double Black Diamond Control 16 mm model.
- No. Our grips have been rigorously engineered and tested to provide optimum performance.
- The circumference of our grips is 4.25 in (≅10.8 cm).
- As for the length of our grips, the Diamond Series has a grip length of 5.5 in (≅14 cm).
- The Gem Series has a grip length of 5.6 in (≅14.22 cm).
- No. All our paddles have a standard weight depending on the series you choose.
- The Diamond Series paddles has an average weight of 8.1 oz (≅230 grams).
- The Gem Series has an average weight varying between 7.8 oz (≅221 grams) and 8.2oz (≅232.5 grams).
- How long your Six Zero Pickleball Paddles last depends on the frequency and intensity of play and how you care for it. But as with anything, there are wear and tear components.
- In general, the frequency and intensity of play and proper care determine the lifespan of Six Zero Pickleball Paddles. However, newer technologies are constantly being developed, so replacing old paddles with newer ones every year may be necessary.
- Six Zero Pickleball Paddles generally last six months to two years.
- The grip is another item that, over time, may need replacement. It’s easy to replace, but it might be a good idea to protect it with an over-grip.
- We invite you to look at Six Zero Over Grips made from cushioned leather.
- First, keep the face texture of your paddle clean by simply using our Six Zero Cleaning Rubber as needed. Second, avoid extreme temperatures. Leaving your paddle in a hot or cold car for an extended period can affect its performance and lifespan.
- To clean the edge guard of your paddle, use a glass cleaner and a lint-free cloth, and protect it by applying edge tape.
- Finally, don’t worry about seeing the graphics wear over time. It’s standard in a sport where you constantly contact a hard ball. The performance of your paddle will not be affected by this.
- The textured face of Six Zero paddles provides next-level spin, but keeping it clean can be challenging.
- Ball fibres and residue can accumulate in the face texture of your paddle over time, which is normal.
- We recommend using the Six Zero Cleaning Rubber to clean and remove this residue and make your paddle look brand new.
- Rest assured, Six Zero paddles are USA Pickleball approved and continuously maintain that status.
- Our company takes all possible means to ensure that our equipment meets all USA Pickleball requirements.
DEMO SETS
- We provide demo paddles through out network of Ambassadors and coaches. We also offer demo sets to wholesalers and resellers. You may email support to locate the nearest demo paddle near you.
- support@sixzeropickleball.com
PRE-ORDERS
- Due to strong demand every factory run to date has sold out before reaching our warehouse facilities.
- A pre-order is when you place an order and reserve stock that has yet to arrive to our warehouse.
- Our website will clearly state expected delivery times on pop-ups, website header bars, and product pages.
- The delivery times are subject to factory scheduling and shipping dates may be slower or faster than forecast.
- Once the shipment reaches our warehouse, we require a few days to process orders before delivery using 2-day shipping.
ORDERS
- No. You don’t need an account to buy products from Six Zero although it offers additional benefits like access to your purchase history, the ability to save your complete contact information and information related to your payment method which will facilitate your future purchases.
- Six Zero accepts Visa and Mastercard credit cards as well as PayPal, Shop Pay and Google Pay payments.
- Sales taxes depend on delivery destination.
- If you don't see tax added to purchases made from Six Zero, it does not mean that Six Zero's products are exempt from sales tax in your country.
- Laws vary from country to country and many require buyers to declare all products tax-free at the time of purchase.
- Accordingly, it is your responsibility to ensure that you pay any sales taxes due, if any. Check with the competent authorities in your country.
- No. Due to the processing requirements of our order and shipping management system, Six Zero cannot make any changes or additions to your order once it has been placed.
- Yes. Several choices of Six Zero Gift Card amounts are available. It’s the perfect gift for your loved ones that they will enjoy for years to come.
DELIVERY
- Six Zero is proud to offer free shipping worldwide from our USA and Australian distribution center's to all our valued customers.
- Allow for 1-2 weeks for us process your order during busy periods.
- We use FedEx and USPS premium postage in the USA for domestic shipping and standard international postage.
- Both services provide tracking.
- Once the transaction is completed, Six Zero will send you a confirmation email with a tracking number allowing you to track your package at each step prior to receipt.
- No. The customer's signature is not required for delivery of packages shipped by our partner carriers. The carrier will leave the package in front of the house or near the front door.
- There is no insurance on shipping and items stated “Delivered” but not received by the client are not the responsibility of Six Zero.
PICK UP IN PERSON
- International customers (including USA) – No.
- Australian customers - Yes. Simply phone Six Zero at +61421613032 for pick up details. Your order should be ready within 24 hours.
- Remember our warehouse is located on the Sunshine Coast, Queensland, Australia.
- No. All transactions with Six Zero require you to pay online.
- Please bring a printed copy of your invoice.
- The employee from Six Zero who will greet you will ask you to show photo identification.
WARRANTIES AND RETURNS
- Please refer to our detailed Warranty and Return Policy guidelines.
- Yes. Six Zero offers the possibility to return it to us within 30 days from the original purchase date for a refund excluding shipping costs if applicable.
- Please note you’re responsible for return shipping costs incurred on all returns or exchanges and can select whichever carrier is convenient, although we recommend using a trackable shipping method to ensure delivery of your return.
- All items must be in as new/unused condition, and contain all original packaging and accessories.
- All Six Zero paddles have a limited Six Month warranty against manufacturer defects and workmanship of the paddle.
- There is a 120-day warranty on core materials, deformation and delamination.
- Please note that your paddle should be registered within the first 14 days of purchase and the warranty is only valid to the original purchaser upon presentation of proof of purchase.
- For more details on our warranty, we invite you to consult the Warranty and Return Policy section of our website.
- To activate your warranty, you can register your new Six Zero paddle online using our Paddle Registration form.
- In this case, just use the form in the Contact Us section. We will respond as soon as possible.
- For our French-speaking customers, we will be happy to answer you in your language. Just send an email to support@sixzeropickleball.com
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