Warranty and Return Policy

At SIX ZERO, we offer the highest quality and performance pickleball paddles.

Warranty Policy:

All paddles have a Limited 12-month structural warranty against manufacturer defects and workmanship of the paddle.  

• 6 month limited warranty on core materials, deformation and delamination.
  • Valid for new paddles purchased from September 2023 onwards - prior to this date a 120-day core warranty applies).
• Registration is required to be eligible for the warranty.
• Warranty is non-transferable and only valid to the original purchaser.
• Proof of purchase is required (bank & credit card statements can be used).
• All paddles are inspected by our independent distribution contractor prior to shipping to customers.  Any reported factory defects on arrival must be presented to Six Zero with photographic evidence prior to use - in line with the return policy (including handle plastic wrap still on handle).
• SIX ZERO may exercise the right to judge and determine whether a paddle is covered by our warranty and whether to replace it.
• Warranty does not apply to replacement paddles. 
• If approved under warranty, we will aim to issue a replacement within 10 business days from arrival at our inspection facility.
• Paddles purchased from authorized retail partners must have receipt and proof of purchase with purchase date. 

What is not covered by the warranty? 

• Normal wear and tear, abuse and negligence. This includes the grip and edge guard and face and core materials. 
• Protective Six Zero edge guard tape is recommended on edgeless infinity paddles.  Edge damage on edgeless infinity paddles is not covered.
• Use of paddle in temperatures below 40F or 5^oC.
• Any modifications made to the paddle after purchasing.
• Fading of graphics and wear and tear of face materials.
• Hitting other objects (other than the pickleball) such as the ground or other paddles or tennis balls. 
• Rattling that does not impact performance.
• Used in commercial applications or rentals.
• Paddles sold as demos and second grade blemished paddles.
• Not being the original purchaser.
• Buying from a non-authorized SIX ZERO dealer.
• Paddles won as prizes or in give-aways.
• Paddles purchased outside of Six Zero Website, with no proof of purchase from authorized retail partner. 

Return Policy

            Paddles

• Each customer will have 30 calendar days to return an item from the original purchase date (conditions apply).
• Customers are responsible for all shipping costs incurred on all returns or exchanges. Shipping costs are non­-refundable.
• REFUND POLICY (returns within 30 days):
• 7-days (from receival of your paddle) – full refund on paddles returned in as new condition with original packaging.  Paddles returned with blemishes due to use may either be rejected or incur a minimum 20% processing fee.
• Paddles returned after 7 days and before 30-days will incur a 20% restocking fee.  The paddle must be in a as new to lightly used condition.  Damaged paddles will not be accepted.  Damaged is defined as paddles that have stock grips removed, stock grips stained or with odor, scuffed, cracked and blemished edgeguards, scratches, dents and marking on the face of the paddle, or any signs of heavy use deemed “damaged” by Six Zero. Six zero has the right to refuse return requests at its discretion.
• Paddles that are returned and damaged will not be eligible for a refund.
• You may choose to have your paddle returned to you by post after inspection at your own cost.
• If approved, a refund will be issued within 10 business days from arrival.

Apparel and Accessories (inclusive of bags)

• Items may be exchanged within 10 days of receiving goods. 
• Items may be returned within 10 days and will incur a 20% restocking fee.
• Items must be exchanged/returned in new condition in original packaging. Items in used condition will not be accepted.  
• You may choose to have your item/s returned to you by post after inspection at your own cost.

Warranty Claim

• Please email a short movie clip clearly showing the defect along with your proof of purchase and paddle serial number. Email

returns@sixzeropickleball.com

• You will receive an email response within 1 week (we do not have customer service working weekends).  Allow 1-2 weeks for your return/warranty claim to be processed.  If approved, we post replacement paddles once a week.